{
  "slug": "customer-service-chatbot-deflection",
  "title": "Tier-1 customer service chatbot on Claude Sonnet 4.6 + Zendesk",
  "outcome": "42% tier-1 deflection at week 8 steady state",
  "client": "B2B SaaS Series C (anonymized)",
  "industry": "B2B SaaS / Customer Support",
  "sample_size": "Production rollout, multi-week steady-state",
  "ci": "Reported as steady-state, not single-point estimate",
  "timeline": "5-week pilot + 3-week staged rollout = 8 weeks to steady state",
  "year": 2026,
  "stack": [
    "Anthropic Claude Sonnet 4.6",
    "Anthropic Claude Haiku 4.5 (intent classify)",
    "Pinecone",
    "Zendesk function-calling",
    "Langfuse"
  ],
  "compliance": [],
  "cost": "$800/mo all-in run cost",
  "canonical_url": "https://www.getwidget.dev/case-studies/customer-service-chatbot-deflection/",
  "updated": "2026-05-20"
}