{
  "slug": "openai-realtime-voice-agent",
  "title": "OpenAI Realtime voice agent for tier-1 customer support",
  "outcome": "≈38% tier-1 voice deflection",
  "client": "SaaS customer support (anonymized)",
  "industry": "SaaS / Customer Support",
  "sample_size": "n=11,400 calls",
  "ci": "95%",
  "timeline": "8 weeks to production",
  "year": 2026,
  "stack": [
    "OpenAI gpt-realtime-2",
    "Whisper-large-v3",
    "PostgreSQL pgvector 0.7",
    "Twilio Voice",
    "Cloudflare Workers",
    "Langfuse"
  ],
  "compliance": [],
  "cost": "$0.10 per call vs $4 live-agent baseline",
  "canonical_url": "https://www.getwidget.dev/case-studies/openai-realtime-voice-agent/",
  "updated": "2026-05-14"
}